Ownership Information
- Practice type
- Independent
- Companies House number
- 93184527
- Registered address
- 42 High Street, Cheltenham, GL50 1EE
Policies
Policies and Compliance
Transparency disclosures and compliance information for this practice.
Staff & Qualifications
- Dr Sarah Mitchell — Clinical Director (BVetMed, MRCVS)
- Dr James Harlow — Veterinary Surgeon (BVSc, MRCVS)
- Emily Carter — Head Veterinary Nurse (RVN)
Accreditations
- RCVS Practice Standards Scheme (Small Animal General Practice) — awarded 2023-03-15
Complaints Procedure
- Contact
- Sarah Mitchell
- hello@neighborhoodvet.example.com
- Phone
- 01234 567890
We aim to resolve concerns during normal communication. If a concern cannot be resolved within 5 working days, it will be treated as a formal complaint. We will acknowledge it in writing within 5 working days and provide a full written response within 8 weeks. If you are not satisfied with our response, you can refer your complaint to the Veterinary Client Mediation Service (VCMS) at www.vetmediation.co.uk for independent mediation. For concerns about professional conduct, contact the Royal College of Veterinary Surgeons (RCVS) at www.rcvs.org.uk.
Out-of-Hours Emergency Care
Emergency out-of-hours care is provided by our nominated partner.
- Provider
- Cotswold Emergency Vets
- Phone
- 01242 891200
- Address
- 15 Lansdown Road, Cheltenham GL50 2JA
End of Life Services
Cremation services are provided by our nominated partner.
- Provider
- Dignity Pet Crematorium
- Phone
- 01242 890112
- Website
- www.dignitypetcrematorium.co.uk
Medicines & Prescriptions
Prescription policy
Neighborhood Veterinary provides written prescriptions in line with CMA medicine transparency requirements.
How to request a written prescription
Clients can request a written prescription via: during consultation, phone, email and reception.
Turnaround and delivery
Hard copy prescriptions can be supplied by the end of consultation. Digital prescriptions are typically supplied within 2 business days. Prescriptions can be sent to: client and nominated pharmacy.
Prescription fees
First medicine fee: £22.00. Additional medicine fee (same consultation): £0.00.
Repeat medication process
Repeat medication requests are handled per request and reviewed by the clinical team.
Exclusions and scope
Declared exclusions: controlled drugs.
Prescription contact details
Prescription requests can be sent to hello@neighbourhoodvet.co.uk, +441234567890 and https://www.stroudroadvets.co.uk/prescription-policy.
Additional notes
Please provide us with your online pharmacy order number when requesting a prescription.
Dispensing policy
Neighborhood Veterinary dispenses medicines in line with professional guidance and client choice requirements.
In-house and external dispensing
The clinic dispenses medicines in-house where clinically appropriate. Clients may use written prescriptions for external dispensing.
Turnaround and handling times
Handling time for written prescriptions is aligned with in-practice dispensing for applicable medicines.
Repeat medication
Repeat medication follows the same process as written prescription requests.
Dispensing fee
Declared dispensing fee: £7.50.
Own-brand medicine disclosure
Neighborhood Veterinary does not use own-brand medications.
Parasiticide Products
Prices include VAT. Consult your vet to confirm which product is appropriate for your pet; this list is not a menu of options.
Product
Price
NexGard ComboLarge Cat
£44.25
NexGard ComboSmall Cat
£50.10
Bravecto TrioDog up to 60kg
£62.00
MilproPup
£10.85
MilproCat
£18.72
MilproAdult Dog (per 10kg)
£21.23
Parasiticide medicines can be purchased from other veterinary practices, pharmacies, or authorised retailers with a valid written prescription from your veterinary surgeon.
Written estimates policy
Our commitment
Neighborhood Veterinary is committed to transparent pricing. In line with CMA (Competition and Markets Authority) guidance for veterinary services, we provide written estimates to help you understand the likely cost of treatment before it proceeds.
When we provide a written estimate
We will offer a written estimate whenever the likely total cost of a treatment episode is expected to reach or exceed £500. You may request a written estimate at any time, regardless of the treatment value.
What the estimate includes
Each written estimate itemises the proposed procedures, medications, and services with their individual prices. Where costs may vary, we provide a realistic range (minimum to maximum). The estimate also notes any caveats, such as potential complications that could affect the final cost.
Estimate revisions
If treatment needs change and the likely cost increases by more than the lower of 20% of the original estimate or £500, we will issue a revised estimate and discuss the updated costs with you before proceeding.
Your rights
You are under no obligation to proceed with treatment after receiving an estimate. You may seek a second opinion, request treatment at another practice, or ask us to explore alternative treatment options. We will never pressure you into a decision.
Questions
If you have any questions about an estimate or our pricing, please speak to a member of our team. We are happy to explain any charges in detail.